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Dicusbibetuyo

Customer Service Representative

dicustuy04@gmail.com • 09385545606 • Zone 1 San Agustin, Canaman, Camarines Sur, Philippines

Customer Service Representative with 5+ years of progressive experience in BPO, sales, and client support across fast-paced environments. Proven expertise in handling inbound and outbound communications, resolving complex customer concerns, and consistently exceeding performance metrics. Skilled in CRM systems, Microsoft Office, and multitasking with a strong track record of building customer relationships and training junior staff.

Skills

CRM SystemsMicrosoft Office SuiteCall Center Management SystemsData Entry and DocumentationCustomer Service and SupportComplaint ResolutionSales and UpsellingMultitasking and Time ManagementTeam CollaborationCommunication and Interpersonal SkillsStaff Training and Mentoring